Enrolment Consultant
About Us:
The Learning Lab ("TLL") is a leading education platform in Southeast Asia and the #1 market leader in Singapore's premium tuion and enrichment sector. We believe learning should nurture confidence and inspire a lifelong love for learning. Guided by our core values of Trust Each Other, Love What We Do, and Lead by Example, we're commited to building a workplace where people collaborate, grow, and strive for excellence together. If you're passionate about education and making a meaningful impact on every student's learning journey, we'd love to hear from you.
About the Job:
As an Enrolment Consultant, you'll be a trusted advisor to prospective and existing customers. You’ll help them understand our curriculum and enrolment offerings while creating a professional and personalised experience across calls, emails, and centre visits. At the heart of this role is the ability to build meaningful relationships while representing TLL’s premium brand. We seek someone who takes pride in delivering a high standard of service, while being motivated to contribute to the team’s success by achieving and exceeding enrolment targets.
Accountabilities, Responsibilities, and Main Duties:
Proactively identify and cultivate new enrolment opportunities while partnering closely with the Head of Enrolment and Customer Service (HECS) to achieve and exceed enrolment targets
Partner with the Academic Team, Customer Service Department, and other internal teams to support enrolment initiatives
Drive student enrolments through centre visits, campaigns, open houses, information sessions and other outreach initiatives
Professionally manage your sales pipeline and build relationships with existing and prospective families
Understand students’ backgrounds and goals to provide thoughtful advice on suitable programmes and subjects for their needs
Provide accurate and timely information on our curriculum and programme offerings
Guide families through the enrolment process by delivering a smooth and customer-centric experience at every touchpoint
Stay informed of market trends and competitor activities in the education industry to contribute insights that support sales initiatives and improvements
Requirements:
Possesses a Diploma in any discipline
1–3 years of sales experience, preferably in the education field
Able to work 4 weekdays and 1 weekend
Knowledge of and experience with CRM, sales or customer service are highly desirable
Driven and self-motivated
Strong consultative selling and business development flair
Excellent oral, written communication and strong interpersonal skills
Candidates with strong customer-facing internship experience are encouraged to apply!
What we Offer:
A supportive and collaborative team, paired with a buddy system to guide and support you as you build confidence in your role
Structured on-the-job training to equip you with the knowledge and skills needed for success
Meaningful work that contributes to students' learning journeys and educational success
Attractive monthly and termly incentive structures
Clear opportunities to grow your career by developing your skills, taking on new responsibilities, or exploring opportunities across different functions