EPIC PATIENT EXPERIENCE APPLICATION ARCHITECT

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Patient Experience Application Architect supports the mission of OCHIN by playing a key role in the design of application features and functionality in the Epic software platform. The individual in this role is a member of a team of dedicated and innovative professionals whose focus is to strengthen standards and patterns, configure improvements and enhancements, and continually improve the quality and impact of our Epic platform. This individual will work in close partnership with various teams across OCHIN such as Install, Maintenance, QA, and Release. This individual must have strong understanding of Patient Experience functions for various facility types including Ambulatory, Acute, Critical Access, Long Term Care, Sole Community, Tribal Health, PACE, Home Health, Skilled Nursing, Behavioral, and Physical Therapy.

The individual in this role will elicit, analyze, specify, document and validate the business needs and technical requirements of project stakeholders, both internal and external.

Requirements

• Bachelor’s Degree or equivalent relevant combination of education and experience, required
• 10+ years of Application Analyst experience, with demonstrated increase in scope of responsibilities, required
• Deep knowledge of Epic data structures and applications required
• Current certification in the assigned Epic application(s), MyChart, Hello World and/or Cheers certification is required, Additional certifications, highly desired in Prelude, Welcome, Cadence
• Experience with Epic Implementations and Community Connect, highly desired
• Excellent written and verbal communication skills, required
• Excellent time management and organization skills, required
• Demonstrated commitment to outstanding customer service is required
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.