Event Operations Manager

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman’s iconic architectural stamp on Los Angeles. Designer Kelly Wearstler seamlessly elevates 147 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists.

Discover a trio of inviting dining destinations in one historic location, alongside a refined split-level rooftop pool deck with uninterrupted views of the city lights; plus 12,000 square feet of distinctive event spaces, including two suites that integrate the building’s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Position Overview
The Event Operations Manager is responsible for the seamless execution of all on-property events, including weddings, corporate meetings, social celebrations, and private dining experiences. Serving as the operational lead for banquet and event services, this role ensures exceptional service standards, precise coordination, and memorable guest experiences aligned with the elevated expectations of a boutique luxury hotel environment.

This position collaborates closely with the Sales & Events team, Culinary, and hotel leadership to transform event plans into flawless on-site experiences while maintaining the highest standards of hospitality, presentation, and operational efficiency.

Key Responsibilities

Event Operations & Execution

• Oversee the setup, service, and breakdown of all banquets, meetings, and special events
• Execute event orders (BEOs) with precision, ensuring all details are delivered according to plan
• Serve as the primary on-site operational contact during events, ensuring seamless coordination between departments
• Maintain exceptional service standards throughout all stages of the event experience
• Ensure all banquet spaces, equipment, and service areas meet luxury presentation standards

Team Leadership

• Recruit, train, schedule, and supervise banquet servers, bartenders, and event support staff
• Lead pre-event briefings to communicate service expectations, timelines, and guest details
• Foster a culture of professionalism, hospitality, and teamwork among event staff
• Monitor service performance and provide coaching to maintain elevated service standards

Guest Experience

• Anticipate guest needs and resolve service issues with professionalism and urgency
• Maintain a visible presence during events to ensure guest satisfaction
• Build positive relationships with repeat clients, planners, and VIP guests

Operational Coordination

• Partner closely with the Events/Sales team to review event details, timelines, and client expectations
• Coordinate with Culinary regarding menu timing, special requests, and dietary needs
• Ensure proper inventory, equipment readiness, and event setup according to specifications
• Monitor labor and operational efficiency while maintaining service quality

Standards & Compliance

• Ensure adherence to all health, safety, sanitation, and alcohol service regulations
• Maintain cleanliness, organization, and safety of banquet areas, storage, and service stations
• Support sustainability and waste-reduction initiatives where possible

Qualifications

• 3–5+ years of experience in banquet or event operations within an upscale hotel, luxury venue, or fine-dining environment
• Proven experience leading banquet or event service teams
• Strong knowledge of banquet service styles, event setup standards, and hospitality etiquette
• Exceptional organizational and time-management skills
• Ability to remain calm and solutions-oriented in fast-paced environments
• Excellent interpersonal and communication skills
• Flexible schedule including evenings, weekends, and holidays as required by event operations

Preferred Qualifications

• Experience in a luxury or boutique hotel environment
• Knowledge of POS systems and event management software
• Food safety and alcohol service certifications (e.g., ServSafe, TIPS)

Salary

• $80,000-85,000

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.