Executive/Senior Executive - Customer Service

Open for Thai Nationals only

Reporting to - General Manager

Job Description -

• Knowledge of placing bookings with Shipping lines Online/ Inttra/ Manual ( if required)
• Timely coordination with agent / shipper / Liners for shipment status , bookings , cut off & container gate in status.
• Following up with shipper for SI drafts
• Communication with Internal team and inter departments for Import/ Exports consignments handled by Team
• Should have knowledge of handling Cross country/ Third country shipments
• Knowledge of what is Switch Bl & how it is handled
• Knowledge of handling Nomination shipments
• Basic knowledge of sending rate quotation & checking online rates ( will be addon)
• Job Creation in System

Qualification - Bachelor Degree in any field

Experience - At least 2-3 years experience in shipping, customer service, on freight forwarder business or shipping.

Skills & Key Competencies -

• Good Command of English for Documentation and Email only
• Have good Computer Skills
• Hardworking and Patient
• Have Service Mindset and able to work under pressure
• Good attitude, positive, interpersonal skill
• Well organized and able to work under pressure