Expert Systems Analyst
Summary
Subject matter expert for assigned software products, coordinating product activities across engineering, support, and clients. Day-to-day work covers production support, change control compliance, technical configuration and report building, designing test plans, and maintaining technical documentation.
Job title: Expert Systems Analyst
About the role
Act as subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, researches and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.
Job Responsibilities
• Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
• Coordinates and drives compliance with change control policies and processes across all products
• Participates in product maintenance activities
• Provides production support for internal and client use of the product
• Facilitates client case management across functional teams for product
• Interacts with Business Analysts during the software build or configuration and testing process
• Performs technical application configuration and configure /run reports at user request; Researches product behavior
• Designs and/or executes unit, system and integration test plans for new developments/releases/reports
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
• Identifies the common causes of defects, prioritize them and systematically remove them