F/T Dual Rate Supervisor
PURPOSE OF POSITION
Directly supervises the Slot Attendants in the Slot Department. Ensures and promotes exceptional guest services. Carries out supervisory responsibilities and ensures compliance with established policies, procedures, laws, regulations, and internal controls.
REPORTING RELATIONSHIPS
Reports Directly to:
Slots Manager
Supervises Directly:
Slot Attendants
Other Important Contacts:
All Department Managers and Directors, General Manager, vendors and other casino personnel
DUTIES AND RESPONSIBILITES
-
Ensures a high level of guest satisfaction and maintains an environment conducive to that goal.
-
Verifies all jackpots and short pays in accordance with current Nooksack Casino gaming regulations.
-
Ensures that gaming procedures and regulations are properly followed. Ensures compliance with tribal, state, federal, and NIGC regulations and laws.
-
Supervises floor operations during assigned shift. Addresses complaints and resolves problems.
-
Trains, develops, and monitors subordinate personnel to ensure departmental effectiveness.
-
Ensures the control and protection of company assets.
-
Works closely with the Slot Manager to address the needs of the department.
-
Performs all other duties as assigned by the Slot Manager.
PLEASE NOTE
The list of duties and responsibilities, requirements, and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Manager, the essential functions of the job involved in the request.
Supervisors and Managers are legally considered agents of the company and, as such, are responsible to act in a manner that best represent the interests of the Nooksack Casinos and its employees. They are personally accountable for their words and actions to outside agencies.
Supervisors and Managers are required to work within the established philosophies and guidelines of the Nooksack Casinos and have the responsibility to meet the expectations of senior management.