Field Services Analyst
- Permanent role| Based in Castlemaine|5 days onsite
- Previous experience in Desktop / Field Service Support
- ITIL Foundation Certified | Be the face of IT |No on call
Our client is looking for Field Services Analyst who will be responsible for providing onsite IT support as well as being an advocate and the face of IT for their Castlemaine office.
The key focus of the role is to be responsible for delivering a high-quality digital workplace experience at site level, proactively improving end-user productivity, and acting as a trusted advisor linking business operations with IT services. The role will also be responsible for proactively identifying recurring issues to eliminate root causes and to drive site level service improvements.
Key Skills required:
- Previous experience in Desktop Support / Field Service Support
- ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment
- Current knowledge of emerging technology trends such as Endpoint Management (e.g. Intune, Autopilot), Modern Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
- An excellent understanding of how technology can enable business process to drive business benefit.
- Demonstrated resilience and ability to quickly engage with change
- Ability to positively support and encourage others through change
- Stakeholder engagement and influencing skills
- Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
- Exceptional Customer Service skills
Please Note: All resumes MUST be submitted in Word format.
If you are interested in hearing more about this position, don't hesitate to get in touch.