Finance & Insurance Manager
Company Description
ZT Automotive Group operates a growing portfolio of dealerships across Texas, Florida, Alabama, Georgia and North Carolina representing domestic, import, and luxury franchises, and continues to add rooftops. The organization is built on integrity, transparency, and consistency, and invests in technology and process to stay ahead of where the business is going.
Overview
ZT Auto Luxury Charlotte, LLC. (McLaren Charlotte and Rolls-Royce Motor Cars Charlotte) is seeking a results-driven, customer-focused Finance & Insurance (F&I) Manager. This role guides customers through the finance and insurance purchasing process while supporting compliance, profitability, and exceptional customer experience.
The ideal candidate has strong knowledge of automotive finance products, proven closing skills, and a commitment to transparency and customer satisfaction aligned with ZT Automotive’s values.
Responsibilities
- Present and sell finance and insurance products, including service contracts, GAP protection, and other ancillary products.
- Structure and secure financing options by partnering with lenders to obtain competitive terms for customers.
- Ensure all deals are compliant with federal, state, and dealership regulations.
- Maintain a high level of customer satisfaction by explaining financial products clearly and honestly.
- Review and finalize all paperwork for each deal, ensuring accuracy and completeness
- Collaborate closely with sales managers and sales consultants to maximize deal profitability
- Monitor and achieve performance metrics such as product penetration, PVR (profit per vehicle), and finance reserve.
- Maintain strong relationships with lending institutions and product vendors.
- Stay current on industry trends, compliance requirements, and lender programs.
- Resolve customer concerns related to financing or aftermarket product issues.