FinTech Account Manager Named

Manage strategic customer relationships, deepen partnerships, grow and retain revenue, support integrations and product expansion, negotiate renewals, serve stakeholders from developers to executives, and solve customer challenges through cross-functional collaboration.

Responsibilities

• Own customer relationships across a strategic customer portfolio.
• Build relationships with C-Suite and Product teams.
• Grow and retain revenue and close upsell opportunities.
• Lead commercial negotiations for contract renewals.
• Help customers integrate and launch on Plaid.
• Support product expansion and scaling.
• Manage partnership activities.
• Solve customer challenges cross-functionally with internal teams.

Requirements

• 6+ years of quota-carrying software or technology account management experience.
• Demonstrated account management and sales experience.
• Customer empathy and a strong desire to see customers succeed.
• Ability to learn Plaid APIs and become technically proficient.
• Interest in financial services and technical products.
• Ability to work in a high-growth, changing environment and build processes as needed.
• Ability to build long-lasting relationships.

Benefits

• Equity
• Commission eligibility
• Medical, dental, vision, and 401(k) benefits