Fitness Hospitality & Events Manager Starting $60K – Premier Private Club

Lead the hospitality. Create the experience. Bring people together.

Cherokee Town & Country Club, one of the nation’s premier private clubs, is seeking a Fitness Hospitality & Events Manager to join our Family, Swim & Fitness team.

Do you love people? Are you someone who naturally creates a warm welcome and knows how to turn great service into a memorable experience? This role combines hospitality leadership, front desk operations, wellness programming, member events, and spa coordination to ensure every member interaction reflects Cherokee’s commitment to outstanding service.

WHY THIS ROLE IS DIFFERENT

Lead the Member Experience — Set the tone for exceptional hospitality throughout Fitness & Wellness, from the moment a member arrives.

Bring Events to Life — Plan and execute year-round department events while managing the details that make each experience successful.

Develop a Great Team — Recruit, train, schedule, coach, and develop Front Desk, Fitness Event, Spa, and Massage staff.

Connect Hospitality & Wellness — Help create a seamless experience across front desk operations, wellness programming, events, massage, and spa services.

WHAT YOU'LL DO

• Lead front desk and member reception operations for Fitness & Wellness while upholding Cherokee’s hospitality standards.
• Develop service training and SOPs, resolve member concerns, monitor feedback, and identify opportunities to continuously improve the member experience.
• Recruit, train, schedule, coach, and evaluate Front Desk, Fitness Event, Massage, and Spa staff.
• Manage opening and closing procedures and ensure accurate appointment and reservation scheduling.
• Plan and execute year-round department events, including timelines, logistics, staffing, vendors, registrations, budgets, and internal promotion.
• Coordinate massage and esthetician scheduling while ensuring established spa standards are maintained.
• Assist with the development and promotion of wellness packages.
• Provide ongoing coaching and performance management while fostering teamwork, accountability, professionalism, and hospitality.
• Conduct regular team meetings and training and assist with hiring, onboarding, evaluations, and developing future leaders.
• Assist with departmental budgets and monitor labor, costs, event profitability, and performance metrics.
• Prepare hospitality, programming, and member engagement reports and recommend opportunities to improve service and efficiency.
• Maintain strong communication across the department and support additional operational needs as assigned.