Floor Manager

PURPOSE

The Floor Manager is responsible for overseeing the daily operations of the sales floor, ensuring a smooth and efficient sales process, maximizing sales performance, and maintaining a high level of customer satisfaction. This role involves coaching and mentoring sales staff, assisting customers, and working closely with management to achieve dealership goals.

ESSENTIAL FUNCTIONS

• Supervise and support the sales team in achieving individual and team sales targets.
• Monitor and manage daily sales activities, ensuring sales processes are followed.
• Assist sales consultants in closing deals and handling difficult negotiations.
• Track and analyze sales metrics, adjusting strategies as needed to improve performance.
• Ensure vehicles are properly displayed and showroom is organized.
• Engage with customers on the showroom floor, providing guidance and ensuring excellent service.
• Address customer concerns and resolve issues to maintain positive dealership reputation.
• Ensure high customer satisfaction index (CSI) scores by monitoring interactions and feedback.
• Oversee proper handling of test drives and customer interactions.
• Train, mentor, and coach sales staff to improve skills and productivity.
• Conduct daily sales meetings to discuss goals, performance, and dealership updates.
• Work with human resources and leadership to recruit, hire, and retain top talent.
• Ensure adherence to dealership policies, procedures, and compliance with all local, state, and federal regulations.
• Monitor and enforce proper documentation of sales transactions and financing paperwork.
• Coordinate with the finance and service departments to ensure a smooth sales-to-delivery process.
• Assist in managing inventory, including vehicle allocation, pricing, and lot organization.
• Work closely with General Sales Manager and General Manager to develop and implement sales strategies.
• Utilize Tekion CRM System for tracking sales performance, team productivity, market trends, activities and managing customer relationships.
• Assist in marketing initiatives and promotional events to drive traffic to the dealership.
• Motivate and foster a positive work environment to boost team morale.
• Conduct regular training sessions for the sales team on product knowledge and selling techniques.
• Perform other duties as reasonably assigned.