FM Customer Service Representative

Title: Customer Service Representative - Sales

Department(s): Office

Reports to: Sales Manager

Job Summary:

The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.

Essential job functions:

• Handle customer inquiries by email, phone.
• Data Entry
• Quoting, placing and scheduling orders provided by large customer base
• Provide information about the products and services
• Resolve customer issues and concerns
• Develop and maintain a knowledge base of the evolving products and services
• Manage files, update paperwork, distribute communications in a timely manner.
• Maintaining and growing customer relationships.