Food and Beverage Manager - Outlets

The Food and Beverage Manager - Outlets is responsible for overseeing the day-to-day operations of Sofitel Brisbane Central’s food and beverage outlets, ensuring exceptional guest service, smooth operations, and strong financial performance. The role leads and supports the F&B team, maintains Sofitel service standards, manages staffing and training, and works closely with other departments to deliver a premium guest experience.

• Partner with the Director of Food and Beverage to develop and execute strategic initiatives that drive commercial success across all F&B outlets (Bistro Suzette, Cuvee, Privé, In Room Dining and Minibar)
• Own outlet performance accountability against revenue, cost and profitability targets, implementing corrective actions and cost-saving opportunities to achieve financial objectives
• Monitor and analyse key performance indicators (KPIs) including revenue, labour costs, food costs and gross profit margins, conducting regular outlet visits and quality audits to ensure operational standards
• Lead the training, coaching and development of Outlet Managers and their teams, conducting performance reviews and providing constructive feedback to foster a culture of excellence
• Manage P&L responsibilities for assigned outlets, including budgeting, forecasting and variance analysis
• Implement menu engineering strategies to optimise profitability whilst maintaining brand standards and guest satisfaction
• Drive productivity and efficiency across the F&B team through effective labour scheduling, task management and process optimisation
• Ensure consistent delivery of exceptional, brand-aligned guest experiences across all outlets
• Substitute for the Director of Food and Beverage as required, providing strategic leadership and decision-making authority
• Collaborate with other departments (Operations, Marketing, Finance) to align F&B initiatives with overall hotel objectives
• Maintain compliance with health, safety and food handling regulations across all outlets

• 4–5 years' progressive Food and Beverage experience in a luxury hotel or high-volume, multi-outlet environment
• At least 2 years in a senior leadership role, demonstrating a strong track record of driving revenue growth, cost control and profitability
• Proven experience leading, coaching and developing outlet managers and F&B teams to achieve excellence
• Strong financial and analytical capabilities, including P&L management, budgeting and forecasting
• Sound understanding of menu engineering and labour/productivity management strategies
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple departments
• Responsible Service of Alcohol certificate and Food Handler certificate (or willingness to obtain)
• Tertiary qualification in Hospitality Management, Business or a related field is preferred and would be advantageous

Additional information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com