Fraud Analyst
The Fraud Analyst will help protect Wave mobile money customers, agents, and the business from fraud risk while keeping services accessible. The role involves fraud assessment, field visits, investigations, transaction monitoring, data analysis, stakeholder reporting, agent follow-up, and liaison with legal departments and local authorities.
Responsibilities
- Assess fraud risks periodically.
- Visit the field to understand local challenges and collaborate with the growth team.
- Determine vulnerabilities of customers, agents, and staff as potential fraud targets.
- Provide reliable data and dashboards, including partner and statutory reporting.
- Assist in preparing fraud training materials.
- Support reporting and communication between stakeholders on fraud issues.
- Investigate and escalate suspicious activity and take appropriate action.
- Monitor suspicious transactions and follow up on required actions.
- Investigate fraud cases and liaise with legal departments and local authorities.
- Perform fraud data analysis to support decision-making.
- Follow up with agents regarding commission-cut complaints.
- Contact agents to explain upcoming commission cuts and the supporting reasons and evidence.
Requirements
- Bachelor's degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or another relevant field.
- At least 3 years of experience with financial-sector case investigation, fraud risk controls, regulatory requirements, and market practices.
- Proficiency in spoken and written English.
- Fluency in local languages is an advantage.
- Work authorization in The Gambia is required.
Benefits
- Generous health insurance for yourself and your dependents
- Parental leave of 26 weeks for mothers and 4 weeks for fathers
- Subsidized childcare
- Subsidized gym memberships, fitness classes, and workout equipment
- Airtime reimbursement
- Free food