Fraud Operations Analyst
The Fraud Operations Analyst will review transaction alerts, monitor fraud activity, investigate chargebacks and financial crime, operate rule-based fraud engines, prepare Suspicious Activity Reports, report fraud KPIs, and recommend improvements.
Responsibilities
- Review suspicious or system-generated transaction alerts and decide actions based on fraud rules and guidelines
- Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends
- Analyse customer behaviour and transaction patterns to detect anomalies
- Identify card-not-present, hacked account, third-party, and friendly fraud patterns
- Configure, test, and A/B test rule-based fraud engines
- Support data discovery and reporting for fraud KPIs and operational performance
- Prepare and submit Suspicious Activity Reports where required
- Analyse fraud risks and recommend improvements to reduce exposure
- Contribute to projects improving fraud detection and operational efficiency
Requirements
- Minimum 3 years of experience in fraud or financial crime within banking or fintech
- Experience investigating fraud such as investment scams or APP fraud is advantageous
- Strong analytical and investigative skills with high attention to detail
- Understanding of crypto, online payments processing, and payment platforms
- Strong technical skills including Excel, SQL, Microsoft Office, and PowerPoint
- Ability to work in high-volume, fast-paced environments
- Ability to translate complex data analysis into clear insights and recommendations
- Experience with fraud tools such as Checkout, Chainalysis, or similar platforms is beneficial
- Experience in statistical analysis is advantageous
- Chargeback investigation experience is advantageous
- Ability to work weekends
Benefits
- Generous annual leave plus public holidays
- Paid charity day
- Flexible working hours
- Remote working
- Company-provided equipment
- Annual training and development budget
- Opportunity to grow your career within an innovative fintech