Fraud Risk Support Analyst

Handle fraud-related escalations, investigate anomalous transactions using SQL and Visa tools, document findings, recommend actions, report fraud, and escalate insights to Product, Engineering, and Compliance.

Responsibilities

• Serve as a primary point of contact for fraud-related escalations from partners and customers.
• Create ad hoc SQL data pulls for anomaly investigations and analyze fraudulent activity.
• Document investigation findings, actions taken, and outcomes.
• Use Visa tools to investigate transactions and report fraud.
• Recommend actions for cards, accounts, and rule sets based on fraud analysis.
• Monitor fraud trends, techniques, and technologies.
• Escalate findings and inform rule changes with Product, Engineering, and Compliance.

Requirements

• Proficiency in SQL, Excel, and data visualization tools.
• 2+ years of experience in fraud prevention, payments risk, or financial crime investigation.
• Strong verbal and written communication skills.
• Background in identity risk, AML, payments fraud, or compliance analytics.
• Ability to investigate transactions and user events and assess anomalous behavior.

Benefits

• Unlimited time off with a 10-day minimum.
• Flexible work arrangement.
• Home-office stipend.
• Health, dental, vision, and company-subsidized life insurance for US employees.
• 401(k) with 4% company match.
• Equity option plan.
• Card for product testing.
• Health and wellness spending.
• Domestic and international team and company off-sites.