Front of House Manager
Overview
Front of House (FOH) Manager
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations.
As our Front of House Manager, you’ll be responsible for leading our busiest shifts and ensuring every guest leaves happy.
You will:
- Lead the dining room, lounge, bar, and host team during evening and weekend service
- Coach and develop servers, bartenders, hosts, and support staff in real time
- Resolve guest concerns quickly and professionally
- Ensure outstanding hospitality
- Manage labour, scheduling adjustments, and floor positioning
- Oversee cash handling and end-of-night procedures
- Maintain Boston Pizza brand standards for service, cleanliness, food safety, and liquor compliance
- Support hiring, onboarding, training, and performance management
- Work closely with the kitchen leadership team to deliver exceptional execution
Responsibilities
Why Is BP A Great Place To Work?
- Come for a job, stay for a career – there are opportunities for career growth within the restaurant
- Build relationships and give back to your local community
- Boston Pizza Scholarship Program *
- Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
- A respectful culture and work environment where your feedback matters
- Competitive tip pool
- Individual benefits plan
What does a successful Front of House Manager look like?
- Has restaurant leadership experience (Front of House management preferred)
- Leads by example and isn’t afraid to jump in wherever needed
- Can inspire, coach, and hold people accountable
- Thrives in a fast-paced, high-volume environment
- Communicates confidently with guests and team members alike
- Is organized, dependable, and solutions-focused
- Takes pride in developing others and celebrating success
- Is available evenings, weekends, and holidays
Qualifications
Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!