Front Office Manager

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Front Office Manager will lead patient and operational strategies and is accountable for the efficient day-to-day front office activities across all clinics regarding patient registration and satisfaction, business, and financial matters.

Duties/Responsibilities:

• Oversees the clinic Front Office Supervisors and provides support, coverage, and guidance with the overall management of all front office activities.

• Ensures compliance with all organizational and departmental policies and procedures.

• Demonstrates accountability for the financial integrity of the organization.

• Monitors trends on industry changes and effectively communicates changes to key stakeholders while providing continuous education to the front office teams.

• Collaborates with other departments to build and support cross-functional workflows to meet key performance indicators.

• Responsible for auditing patient registrations for accuracy and thoroughness.

• Monitors patient work queues for timely completion and trends.

• Completes data reporting as directed.