Front Office Supervisor/Duty Manager | 5 days, Up to $3,600 | Luxury Hotel

Join a dynamic hotel front office team where you’ll handle guest check-ins, reservations, upselling, and daily operations while ensuring smooth service delivery and high guest satisfaction. This role also involves supervising shifts, supporting night audit duties, and maintaining brand standards across all guest touchpoints.

Who we are looking for

• Minimum 2–3 years of relevant front office / hotel operations experience

• Strong customer service and communication skills

• Able to work in shifts (morning, mid, night)

• Responsible, well-groomed, and service-oriented

• Flexible to be deployed across hotel properties within the group when require

What you’ll be doing

• Handling guest check-ins, check-outs, room assignments, and payment processing according to hotel rate and cash/credit policies

• Applying upselling and selling strategies to maximise room revenue

• Assisting guests with enquiries, safety box handling, room keys, transportation, and local directions

• Managing reservations (walk-in, same-day, and future bookings), including pre-registration, blocking, and cancellations

• Performing night audit duties during midnight shifts and preparing required operational reports

• Coordinating restaurant guest flow, including seating arrangements and reservation management (phone, email, online)

• Supporting marketing activities, including on-site campaigns and basic social media posting/scheduling

Work Schedule

• 5 days/week, 44 hours

• Shift hours

Salary

• Front Office Supervisor / Duty Manager: $3,300 - $3,600 (Depending on experience and performance)

📩 Interested? Apply now to find out more!

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)