Front Office Supervisor

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

Duties and responsibilities related to the Front Office Supervisor role\:

Reporting to the Duty Manager and Front Office Manager, you will play a key role in ensuring the hotel operates safely, efficiently and seamlessly throughout the night.

You will\:

· Lead and supervise Reception operations, ensuring exceptional guest service and smooth daily operations during assigned shifts, including Duty Manager responsibilities when required.

· Support, coach, and develop the Front Office team through regular one-to-ones, on-the-job training, and performance feedback to drive engagement and service excellence.

· Deliver an outstanding guest experience by anticipating guest needs, resolving queries professionally, promoting hotel facilities, and creating memorable stays.

· Maintain operational and financial standards, ensuring accurate billing, cash handling, credit control, and adherence to hotel procedures and policies.

· Collaborate with hotel departments to drive performance, support recruitment, rota planning, and team communication, while maximising room revenue and promoting the World of Hyatt loyalty programme.

About You

You will support the smooth day-to-day operation of the Front Office, ensuring exceptional guest experiences while leading, motivating, and developing the Reception team. As a Front Office Supervisor, you will lead by example, uphold Hyatt's service standards, and help create a welcoming and memorable stay for every guest.

You will bring\:

· Previous experience in Front Office Operations within a hotel environment.

· Confidence working independently and making decisions in a fast-paced environment.

· Experience completing night audit and cash handling procedures.

· A strong focus on guest service and problem resolution.

· Excellent communication and organisational skills.

· Knowledge of Opera or similar hotel management systems.

· A calm and professional approach when managing incidents and emergencies.

· Flexibility to work overnight shifts, including weekends and public holidays.

Benefits of the Front Office Supervisor role include

· Salary of £29413.64 pro rata, per annum.

· 12 complimentary nights a year across Hyatt Hotels worldwide

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

· Free meals on duty in our colleague restaurant

· Uniform provided and laundered complimentary

· Headspace membership and access to our Employee Assistance Programme

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps\: Apply today for this Front Office Supervisor role and start your journey with Hyatt Hotels!