General Manager

Job Summary

General Manager responsibilities include formulating overall strategy, leading a team of employees, and overseeing all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents.

Role and Responsibilities

• Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day
• Comprehensive knowledge of the Dogtopia Foundation and its areas of focus to fulfill the Noble Cause through community outreach and fundraising events
• Operation management including but not limited to quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to Regional Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care
• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms
• Ensure all employees are properly trained in order to be productive in their role
• Take pride in maintaining a clean and safe environment to ensure our furry friends as well as our employees remain safe
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.