General Manager
Water’s Edge Resort and Spa is seeking an accomplished General Manager to lead resort operations, inspire high-performing teams, and deliver exceptional guest experiences. The ideal candidate is a hands-on hospitality leader with a passion for luxury service, team development, and driving strong operational and financial results.
Key Responsibilities:
- Oversee day-to-day operations of the hotel, ensuring all departments are functioning smoothly
- Set and implement policies and procedures for the hotel
- Monitor the quality of the hotel’s services and amenities, and initiate improvements as needed
- Develop and implement marketing strategies to promote the hotel and its services
- Support ownership with strategic planning, operational initiatives, projects, renovations, and property improvements
- Develop and monitor budgets, financial controls, and performance objectives
- Lead, train, and hold team members accountable while fostering a professional workplace
- Build strong relationships with Vacation Club Members and participate in HOA meetings
- Resolve customer concerns in a timely and professional manner
- Ensure compliance with health, safety, and security requirements
- Stay current on hospitality trends and identify opportunities to enhance the guest experience and property performance
- Support resort-wide events and operations as needed