Global Brand Engagement Manager, Customer Trust External Relations
Amazon’s Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts engaging with brand owners to ensure that customers can buy with confidence on Amazon. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes, and tools ensuring Amazon is a safe and trustworthy store. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.
Key job responsibilities
In this position you will:
• Develop and maintain key relationships with external stakeholders including global brands on customer trust issues.
• Work with global external stakeholders to develop strategies for tackling unique industry challenges.
• Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
• Work closely across Amazon on processes and tools to identify threats to brands and to Amazon’s customers and sellers.
• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
• Liaise with internal business teams to address vendor concerns.
• Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~25%).
• Develop and deliver educational and training materials for both internal and external consumption.
Key job responsibilities
In this position you will:
• Develop and maintain key relationships with external stakeholders including global brands on customer trust issues.
• Work with global external stakeholders to develop strategies for tackling unique industry challenges.
• Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
• Work closely across Amazon on processes and tools to identify threats to brands and to Amazon’s customers and sellers.
• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
• Liaise with internal business teams to address vendor concerns.
• Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~25%).
• Develop and deliver educational and training materials for both internal and external consumption.