Grand Club Manager 嘉宾轩经理- Grand Hyatt Sanya Haitang Bay（Local Only)

• Oversee the daily operation and ensure compliance with brand service standards
负责嘉宾轩日常运营管理，确保服务质量达到酒店品牌标准。

• Supervise Grand Club services including breakfast, afternoon tea, and evening cocktails.
监督早餐、下午茶及欢乐时光等时段的运营工作。

• Build and maintain strong relationships with VIP guests to enhance guest satisfaction and members loyalty.
维护重要宾客及VIP客户关系，提升宾客满意度和忠诚度。

• Manage team scheduling, training, performance, and employee development.
负责员工培训、排班、绩效管理及团队建设。

• Handle guest feedback, complaints, and special requests professionally and efficiently.
处理宾客投诉及特殊需求，确保问题得到及时解决。

• Work closely with Front Office, Food & Beverage, and Housekeeping departments.
与前厅部、餐饮部、客房部等部门保持良好协作。

• Monitor operational costs, inventory control, and revenue opportunities.
关注运营成本、物料管理及收益提升。