Grocery Assistant Manager / Manager On Duty

Reports to: Grocery Manager

Pay Grade: 7 (full-time, salaried exempt)

Schedule: Tuesday-Friday Hours TBD; Saturday 1:00p-9:00p Manager On Duty

Supervises: Provides support and supervision of Lead Buyer, Grocery Buyer, Assistant Grocery, Dairy, and Frozen Buyers, Bulk Co-Buyers, Bulk Packers, Perishables Stockers, Bulk Stockers, Grocery Stockers, Meat & Fish Buyer, Meat & Fish Clerks

Purpose: To effectively oversee the operations of the Grocery Department. Provide guidance and supervision in stocking, buying, and leadership in the day-to-day operation of the Grocery Department in conjunction with and in the absence of the Grocery Manager.

Job Responsibilities

Customer Service

• Provide excellent customer service to all internal and external customers, including employees, vendors, and shoppers.
• Be available to staff and customers to ensure efficient and friendly customer service; provide support to department staff in ensuring excellent customer service through ongoing coaching and training.

Supervision

• Support the Grocery Manager in hiring staff, training, staff performance evaluations and maintaining scheduled hours for department staff.
• Supervise the grocery, bulk, perishables and meat & fish departments.
• Assist in the planning and facilitation of department meetings.
• Oversee the stocking of all aisles, displays and end caps, including facing items on shelf. Participate in order breakdowns and stocking as needed.
• Assist in processing payroll and setting schedules of Grocery Department personnel.
• Conduct staff performance evaluations in accordance with the union contract (collective bargaining agreement).
• Assist in administering the work problem resolution procedure to Grocery staff as required by the collective bargaining agreement.
• Assist Grocery Manager with informing staff of all changes in store policies and procedures affecting the department.

Merchandising

• Plan, ensure and assist in the maintenance of attractive, fully stocked, faced, and rotated retail sales sections of the store.
• Provide stocking priorities to stockers.
• Attend Promotions Team meetings to plan promotions, cross merchandising, and advertising.
• Visit other stores for price comparisons, product and merchandising ideas.
• Attend trade shows as assigned and needed.
• Provide product information to customers, staff, and through the store e-newsletter in collaboration with Community Relations.
• Assist with special orders.

Purchasing

• Support and supervise the Lead Buyer, Bulk Co-Buyers, and Meat & Fish Buyer in negotiating with suppliers for favorable prices, terms, quality, and delivery.
• Support the Lead Buyer, Bulk Co-Buyers, and Meat & Fish Buyer in evaluating vendors and investigating new sources of supply.
• Assist in providing pricing guidelines to all Grocery department buyers to maintain margin.

Operations

• Communicate constructive feedback to Grocery staff daily.
• Provide frequent feedback to the Grocery Manager about employee performance, both written and verbal.
• Participate in developing the Grocery Department budget, with the Grocery Manager, and adhere to it.
• Complete daily paperwork in compliance with standards of accuracy as established by Grocery Manager.
• Assist in creating, improving, and maintaining systems for all personnel training, including stocking, buying, personal and storewide safety, and professional development for Grocery staff and Grocery management team.
• Maintain all work areas in a clean, tidy, safe and organized condition.
• Assist in ensuring that the Grocery staff follow all health code and safety procedures and cleaning schedules.
• Help facilitate communication between the Grocery staff and Marketing.
• Assist in helping to cover the role of Manager On Duty during operating hours, as requested.

Department Maintenance

• Ensure the smooth operations of the Grocery Department, including ordering, returns, credits, shrinking records, inventory counts and maintenance, stocking, deliveries, and backstock maintenance.
• Lead through well-defined standard operating procedures and systems in the execution of department business plan.
• Perform other tasks as directed by the Grocery Manager.