Guest Experience Director - Lexus of Colorado Springs

• Competitive Pay: $7500 per month plus bonus
• Flexible Work Schedule: 5-day work week; Saturdays required
• Anticipated Application Deadline: 8/25/2026

Do you want to help transform the auto industry? Come let Lexus of Colorado Springs show you just how Remarkable you can be!

At Lexus of Colorado Springs, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Colorado Springs teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Colorado Springs we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT LEXUS OF COLORADO SPRINGS!

Your Purpose as a Guest Experience Director:

Responsible for leading Sales Managers and Product Specialists to ensure that all sales processes and guest interactions are executed with excellence and a passion for delivering an exceptional guest experience. This role also focuses on developing and growing internal talent within the Sales Department to build a strong and future-ready leadership team.

In Your Role:

• Lead, coach, and mentor Sales Managers and Product Specialists to strengthen leadership, decision-making, and operational effectiveness, while creating individualized development plans to support career growth.
• Provide regular performance feedback and conduct one-on-one coaching sessions focused on leadership development, identifying skill gaps and delivering targeted coaching in areas such as team motivation, process management, and guest engagement.
• Model a positive, accountable, guest-first culture that inspires the entire sales team, while promoting continuous learning through internal and external leadership development opportunities.
• Conduct workshops and role-play sessions to enhance sales leadership, deal structure knowledge, and team coaching capabilities.
• Oversee daily sales operations through Sales Managers, ensuring consistency, process compliance, and adherence to dealership standards, including guest satisfaction and lead response times.
• Monitor key performance indicators (KPIs) and guide Sales Managers and Product Specialists to improve overall performance and results.
• Ensure smooth collaboration across all departments to deliver a cohesive and seamless sales experience.
• Partner with the General Manager to establish short- and long-term sales goals, and develop and communicate strategies that drive growth, retention, and profitability.
• Other responsibilities as requested by management.