Guest Experience Manager (Full-Time Position)

Position Type: Full-Time, Exempt

Reports To: General Manager

Direct Reports: Assistant Manager of Admissions, Group Sales Team, Reception Team

Lead the Team. Drive the Experience. Create the Adventure.
The Guest Experience Manager leads all guest-facing operations at Alabama Adventure & Splash Adventure, ensuring every guest receives an exceptional experience from arrival to departure. This position oversees Admissions, Guest Services, Parking, Season Pass Processing, Park Reception Team, and Group Sales while developing, leaders, driving operational excellence, and creating memorable guest experiences.

This position is responsible for developing a culture of hospitality, accountability, and operational excellence while driving guest satisfaction, maximizing revenue opportunities, and ensuring efficient daily operations across multiple departments.

The ideal candidate is an energetic leader who thrives in a fast-paced environment, enjoys coaching teams, solving guest concerns, and creating memorable experiences for every visitor.

What You'll Do
As the Guest Experience Manager, you will:

• Lead Admissions, Front Gate, Guest Services, Parking, Season Pass Processing, Reception, and Group Sales operations.
• Recruit, train, coach, and develop supervisors and team members.
• Ensure exceptional guest service and resolve guest concerns professionally.
• Manage staffing, scheduling, labor budgets, and departmental performance.
• Oversee ticketing, admissions, parking, and season pass operations.
• Drive group sales growth and ensure successful execution of group events.
• Monitor guest satisfaction and implement service improvements.
• Ensure compliance with park policies, safety standards, and cash handling procedures.
• Collaborate with park leadership to achieve attendance, revenue, and operational goals.
• Serve as Manager on Duty (MOD) as assigned.