Guest Relations Senior Team Lead
FACILITY OPERATIONS & CORPORATE ENGAGEMENT
- Oversee daily fitness-center operations, ensuring the facility is safe, clean, stage-ready, high-energy, and welcoming for all members and guests.
- Collaborate with senior management to develop and execute engagement plans tailored to the needs of Texas Health and its employees.
- Attend corporate engagement events as a professional representative of TEAM FX, using appropriate attire, engagement tools, and marketing collateral.
- Attend regularly scheduled management and corporate partner meetings as needed; communicate operational updates, engagement opportunities, and actionable recommendations.
- Monitor facility maintenance and equipment upkeep; communicate concerns promptly and effectively to the appropriate management partners.
TEAM LEADERSHIP & PERFORMANCE
- Manage the hiring, onboarding, scheduling, training, coaching, and performance of Guest Relations Teammates, fostering a culture of continuous improvement and exceeding expectations.
- Lead daily huddles, establish clear priorities, and hold teammates accountable to service, facility, sales, and performance standards.
- Provide in-the-moment coaching, recognition, role-play, and feedback that strengthen teammate confidence and service consistency.
- Partner with facility leadership to resolve staffing needs, performance concerns, and guest issues quickly and professionally.
MEMBERSHIP SALES & MEMBER EXPERIENCE
- Manage the full sales cycle in the lead-generation system, ensuring prompt prospect response, accurate follow-up, tours, enrollment, and retention outreach.
- Maintain expert knowledge of CRM, lead-generation, point-of-sale, and scheduling systems; ensure accuracy in membership sales, transactions, and member records.
- Drive facility and teammate membership, promotion, service, and engagement goals through effective coaching, reporting, and accountability.
- Ensure every member, guest, and prospect receives a personalized, solutions-focused experience from first visit through ongoing membership.
- Analyze corporate partner and member feedback to identify trends, resolve concerns, and continuously evolve the guest experience.