Guest Relations Teammate

The Guest Relations Teammate creates a welcoming, high-energy, and exceptional experience for Under Armour teammates and guests at the Performance Center. This role is responsible for supporting daily front-desk and facility operations while helping drive participation in fitness, recovery, personal training, group exercise, events, and wellness programming. The ideal candidate has a genuine passion for helping others, building relationships, and creating a positive corporate wellness experience.

Guest Experience & Engagement

• Welcome Under Armour teammates and guests, assist with check-ins, and answer membership and facility questions.
• Build authentic relationships with members and encourage ongoing participation in available fitness and wellness offerings.
• Lead facility tours and introduce teammates to personal training, group exercise, recovery services, events, and other engagement opportunities.
• Support Under Armour activation and engagement goals through proactive outreach, event promotion, and personalized member follow-up.
• Communicate current programs, promotions, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.

Essential Job Functions

• Maintain a clean, organized, welcoming, and “stage-ready” fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
• Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
• Respond to member, guest, and prospect inquiries by phone, email, and in person.
• Support outreach efforts to prospective and existing members, including phone calls, follow-up, referrals, and program reminders.
• Maintain knowledge of the Performance Center’s services, equipment, wellness programs, policies, and Under Armour-specific offerings.
• Participate in daily huddles, coaching, team meetings, and activation planning with the Senior Team Lead and Corporate Fitness Manager.
• Follow all company and client policies, procedures, and safety standards.

Ideal Candidate

A positive, dependable teammate with excellent communication and customer-service skills; an interest in fitness and wellness; and a passion for helping people feel seen, supported, and motivated.