Guest Services Manager salary $50,000 to $60,000

This is a full time benefited position with salary range of $50,000 to $60,000

It will be posted until filled

Job Summary: The Guest Services Manager is responsible for leading the daily operations of the Front Desk and Housekeeping departments to ensure exceptional guest experience, efficient operations, and high-quality lodging services. This position oversees guest service delivery from front desk and housekeeping, housekeeping standards, staffing, training, scheduling, and operational processes while fostering a culture aligned with the Institute’s mission and hospitality standards. The Guest Services Manager serves as a key operational leader, ensuring coordination between departments, maintaining quality standards across lodging facilities, and supporting the financial performance and guest satisfaction goals of the Institute.

Essential Responsibilities:

• Manage day-to-day front desk operations to ensure exceptional guest service and adherence to Institute standards.
• Oversee guest arrival, departure, reservations, room assignments, and lodging-related communications.
• Resolve guest concerns, complaints, and service recovery issues in a timely and professional manner.
• Ensure front desk procedures, administrative processes, and reporting requirements are completed accurately and efficiently.
• Maintain knowledge of Institute programs, events, facilities, policies, and guest amenities.
• Ensure recreational amenities and guest resources managed through the Front Desk are maintained and available for guest use.
• Managerial role with 6 direct reports. This position will monitor staffing levels and operational needs to ensure consistent guest service coverage.
• Perform front desk duties as needed during staffing shortages, peak demand periods, or special events.