HEAD OF OPERATIONS

· Lead overall day-to-day Club operations and establish service and operational standards.

· Ensure effective coordination across member-facing areas and supporting departments.

· Champion a member-first culture and personally oversee significant member concerns and service recovery.

· Lead, coach and develop the Club Manager and Operations leadership team.

· Review manpower, productivity, labour costs, operating expenses and operational performance.

· Maintain visible leadership during key service periods and major Club activities.

· Identify operational risks, service gaps and improvement opportunities.

· Support budgets, revenue initiatives and effective utilisation of Club facilities.

· Ensure appropriate safety, incident reporting and operational compliance practices.

· Collaborate closely with Membership, Kitchen, Wine, Bar, Events, Finance and HR.

Only shortlisted candidates will be contacted.