Head of Operations - Finland

As Head of Operations for Redgert Comms OY, you will be responsible for managing the company’s day-to-day operations - with a key focus on profitability, efficiency and client satisfaction. You will oversee a talented team, manage key client relationships, and be responsible for the maintenance and growth of the Finnish business.

To succeed in the role, you will bring a strong 360° understanding of the communications and marketing landscape, with solid knowledge of influencer marketing, PR and creative marketing initiatives. This will enable you to understand our clients’ needs holistically, identify opportunities across disciplines, and support the team in delivering impactful, integrated solutions.

As part of this role you will report to the FI Country Manager/Group COO.

Operational Leadership

• Maintain proven ways-of-working and processes, while proactively identifying opportunities for development in the day-to-day work flows
• Oversee client and project management standards, timelines, approvals, and quality control
• Maintain a high-performing environment by identifying and resolving operational bottlenecks.

Resource & Team Management

• Allocate staffing across clients and projects based on capacity and skill sets
• Manage freelance resourcing and evaluate hiring needs
• Lead recruitment, onboarding, and operational aspects of HR
• Support team development through training, performance processes, and culture initiatives

New Business Development & Financials

• Identify, qualify, and nurture new business leads
• Manage the new business pipeline and revenue projections
• Collaborate with commercial teams to create proposals, build scopes, and set pricing
• Lead and support pitch meetings and follow-up communications
• Actively contribute to the agency’s P&L and ensure financial health, profitability, and sustainable growth
• Lead forecasting, budgeting, and monthly/quarterly agency income tracking, including reporting to COO.

Client & Account Operations Support

• Oversee client onboarding processes to ensure seamless engagement kickoff
• Step in to support account teams during high-demand periods
• Ensure consistent quality and delivery standards across the agency

Key Criteria & Experience:

• Agency experience
• Minimum 7+ years experience
• Proven experience managing a team
• Proven experience managing client relationships on a senior level
• Experience managing client/project budgets
• Right to work in Finland