Head of Operations (Japanese F&B)
A strategic and results-driven Head of Operations responsible for leading end-to-end restaurant operations, driving operational excellence, food quality, and financial performance across multiple outlets. The role plays a key part in building a high-performance culture centred on accountability, innovation, and continuous improvement.
What You’ll Be Doing
Lead the Restaurant Operations team to drive operational excellence, revenue growth, and profitability, ensuring alignment with business objectives and P&L accountability.
Develop and execute strategic plans encompassing market analysis, menu development, pricing strategies, and cost management to meet financial goals, leveraging data-driven insights and KPI tracking to monitor performance, identify opportunities, and drive continuous operational improvement.
Establish, implement, and enforce best practices, SOPs, and operational performance standards to enhance consistency, productivity, and brand reputation across all outlets.
Ensure full compliance with regulatory, food safety, and workplace safety standards through robust governance, audits.
Collaborate with internal teams and external partners to ensure seamless execution of strategic and operational initiatives that support business objectives and customer satisfaction.
Continuously enhance operational processes and workflows to improve efficiency, consistency, and scalability across all outlets.
Build and lead a high-performing operations team by cultivating a culture of learning, feedback, and resilience. Coach team members to adopt a growth mindset, pursue development opportunities, and take ownership of their growth and performance.
We’re Looking For
8 to 10 years of progressive leadership experience in operations, preferably within the F&B restaurant industry.
Proven ability to drive operational excellence, strategy execution, and process improvement in multi-outlet environments.
Strong leadership and team-building skills, with a track record of developing and coaching high-performing teams.
Deep understanding of diverse operational and service excellence standards within the premium F&B industry. within the premium F&B industry.
Excellent communication and interpersonal skills, with agility to lead through change and manage multiple priorities.
Fluent in English; proficiency in other regional or relevant business languages is an advantage.
Contact Linna @ 9118 3575 for a confidential discussion and email resume to [email protected]
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
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