Help Desk

Starting Rate: $17.69 an hour

ESSENTIAL FUNCTIONS:
1. Provide first line response for users requiring assistance with information technology issues and problems.
2. To maintain a high degree of customer service for all support queries and adhere to all service management principles.
3. To take ownership of user problems and be proactive when dealing with user issues.
4. To log all calls on the call logging system.
5. Respond to enquiries from clients and help them resolve hardware or software problems.
6. Maintain a log of any software or hardware problems detected.
7. Support users in the use of Computer equipment by providing necessary training and advice.
8. To allocate more complex calls to the relevant IT Support Member.

JOB PREREQUISITES:
Must be able to communicate effectively with team members
Previous Helpdesk (telephone support) experience
Excellent customer service
Teamwork capabilities and have high capacity for training employees
Must be detail oriented

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.