Position Summary

The Helpdesk Specialist will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of all IT systems.

Duties and Responsibilities

· Technical Support: Provide hands-on support to end-users for desktops, laptops, phones, printers, and peripherals.

· System Monitoring: Monitor system logs and activity on end-user hardware to identify and resolve issues.

· Maintenance: Maintain and update IT equipment, hardware, and software.

· Device Inventory: Maintain a current inventory of all technological devices.

· Technical Setup: Assist with the setup and configuration of technical equipment for internal and remote team members.

· Helpdesk Response: Respond promptly to requests received through the IT Helpdesk system and provide effective solutions.

· Security Compliance: Ensure all IT operations meet high security and compliance standards, including HIPAA regulations.

· Documentation: Create and maintain standard operating procedures (SOPs) for IT-related tasks.

· Access Control: Manage role-based access and department controls for end-users.

· Active Directory: Utilize Active Directory services for user management.

· PBX System: Administer and support the Nextiva PBX.