Helpdesk Support Engineer

🖥️ Helpdesk Support Engineer

Location: Singapore
Working Hours: Rotational shifts, Monday–Saturday

Shifts:
• 7:00am–4:30pm
• 8:30am–6:00pm
• 1:30pm–11:00pm

Key Responsibilities

• Provide 1st-level IT support for desktops, laptops, applications, hardware and IP phones
• Troubleshoot and resolve incidents/service requests within SLA
• Log and manage tickets, with escalation to L2/L3 or vendors when required
• Set up and maintain IT equipment and asset records
• Assist with software/patch deployment
• Provide timely updates to users and support teams

Requirements

• Diploma/Degree in IT, Computer Science or related field
• Helpdesk / Desktop Support experience preferred
• Strong troubleshooting and communication skills
• Customer-oriented and able to work shifts

📩 Interested? Send us your CV to find out more!

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