Helpdesk Team Lead

Helpdesk Team Lead

Washington, DC

Full-time, Exempt

Secret Clearance

BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government. Our culture is founded on providing all employees with a stimulating environment in which they can maximize their potential. We are dedicated to making a positive impact on our customers by providing high-end technical solutions, outstanding customer service, and continually improving our processes. We provide our staff with the resources they need to achieve success while giving employees the freedom to develop innovative and creative solutions to meet our customers’ needs.

BruckEdwards is seeking an experienced Helpdesk Team Lead to serve as the Tier 2 lead for the Identity and Access Management (IDAM) Helpdesk, providing advanced technical support, issue resolution, and operational leadership to ensure efficient service delivery. This role is responsible for the timely resolution of escalated technical issues, ticket management, documentation, and continuous improvement of helpdesk processes. The Team Lead ensures high-quality support for identity governance, authentication, and related systems and serves as a key liaison among users, technical teams, and management.