Hospitality Operations Manager

Behind every meaningful guest experience is someone who makes it all happen.

At Willow Creek Community Church, we believe excellence in hospitality helps remove barriers so people can encounter Jesus. We're looking for a Hospitality Operations Manager who loves building systems, organizing people & tasks, and turning vision into reality.

In this role, you'll provide the operational backbone for Hospitality & Events across all Willow campuses. From coordinating weekend experiences and holiday environments to managing ministry systems and supporting our staff teams, you'll ensure every detail supports a warm, welcoming, and Christ-centered experience for every guest.

What You'll Do

• Support operational planning and project management for Hospitality & Events.
• Build and improve systems that help our campuses execute ministry with excellence.
• Manage ministry data, workflows, and hospitality processes through Rock and other platforms.
• Equip volunteers and staff with the resources they need to serve effectively.
• Partner with ministry leaders to create engaging weekend and holiday experiences.