Hospitality Service Manager

· Oversee daily operation and ensuring seamless guest service

· Oversee the daily operations of the apartment and manage all departments such as housekeeping, food and beverage

· Serves as a leader in displaying outstanding hospitality skills

· Ensuring high levels of service satisfaction by providing excellent customer service

· Managing budgets and financial plans and controlling expenditure

· Planning maintenance work, events, and room bookings

· Ensure safety and hygiene in work areas

· Ensuring compliance with health and safety regulations

· Ensure all facilities and rooms are well maintained and meet safety standards

Required Skills and Qualifications

· Experience: Previous experience in a service management role or related field is essential.

· Leadership Skills: Strong leadership and team management abilities to motivate and guide staff effectively.

· Customer-Focused: A strong customer service orientation with the ability to build and maintain relationships.

· Problem-Solving: Excellent troubleshooting and creative problem-solving skills to address service issues promptly.

· Communication: Strong written and verbal communication skills to interact effectively with customers and team members.

· Industry Knowledge: Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.