Hospitality Support Associate

Hospitality Support Associate

Department: Food & Beverage
Reports To: Food & Beverage Manager / Manager on Duty

Job Summary

The Hospitality Support Associate is a cross-trained member of the Food & Beverage team who supports the club's dining, beverage, banquet, and member event operations. This position may assist as a host, server assistant, busser, food runner, barista, banquet attendant, or in other food and beverage support functions based on the needs of the operation.

The ideal candidate is dependable, service-minded, team-oriented, and willing to step in wherever needed to provide an exceptional experience for our members and guests.

Essential Duties & Responsibilities

• Greet and assist members and guests in a friendly, professional manner.
• Assist with seating, table service, clearing, resetting, and maintaining dining areas.
• Deliver food and beverages accurately and efficiently to members and guests.
• Prepare coffee, tea, and other non-alcoholic beverages as assigned.
• Set up, maintain, and break down dining rooms, service stations, banquet rooms, and event spaces.
• Stock service areas with necessary supplies, glassware, china, silverware, linens, and other items.
• Maintain cleanliness and organization of dining, service, beverage, and public areas.
• Assist servers, bartenders, culinary staff, and other team members during service.
• Assist with banquet and special event setup, service, and breakdown.
• Respond to member and guest requests and communicate concerns to the appropriate manager.
• Follow all club standards for food safety, sanitation, alcohol service, safety, and member service.
• Attend pre-shift meetings and participate in ongoing training and cross-training.
• Perform other duties as assigned in support of the club's Food & Beverage operations.

Team Expectations

Our Food & Beverage team operates as one team. Employees are expected to support one another, remain flexible, and assist with responsibilities outside their primary assignment when operational needs require it. Cross-training and a willingness to learn different areas of the operation are essential to success in this position.