HR IT Service Delivery Manager - 18881 - Upplands Väsby
Summary
HR IT Service Delivery Manager coordinating HR-related IT matters including a Workday implementation, integrations, incident/change management, and vendor coordination, working across HR, IT teams, and suppliers. Core tools: Workday, Quinyx, Freshservice, Confluence, SiteVision.
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for an experienced HR IT Service Manager
What You Will Work On
- Act as the main IT contact and coordinator for HR-related IT matters
- Collect, structure and prioritize HR business requirements
- Manage and develop HR systems, integrations and related services
- Support incident management, changes and continuous improvements
- Coordinate vendors and external suppliers
- Manage and coordinate IT activities related to Workday implementation
- Coordinate Workday integrations and support transition from project to operations
- Support decommissioning of legacy systems and integrations after go-live
- Support HR-related aspects of the SiteVision intranet transformation
- Support configuration and development activities in Quinyx
- Handle escalated cases in Freshservice
- Maintain HR system documentation and architecture information in Confluence
- Develop and maintain SAD documentation for Workday
- Support demand management and establish operational forums
- Follow up budgets, invoices and financial activities
- Perform and follow up ITGC controls
- Work closely with HR specialists, super users, IT teams and suppliers
- Drive improvements in HR, IT, service management and system governance
What You Bring
- Documented experience as an IT Service Manager, Application Manager, System Manager, Service Delivery Manager or similar
- Strong experience working between business and IT
- Good understanding of HR processes and HR Master Data
- Experience with HR systems and system management
- Experience with requirements gathering, prioritization and vendor management
- Strong understanding of integrations, incidents, changes and operational support
- Experience working with business stakeholders, IT teams, specialists and external suppliers
- Strong documentation, coordination and organizational skills
- Experience with Workday, particularly implementation, administration, integrations or vendor management
- Workday certification or equivalent experience
- Very good Swedish and English, both written and spoken