HUB Associate
Position: HUB Associate
Reports to: HUB Operations Manager
FLSA Status: Non-Exempt
Position Summary: Provides our Guests with an exceptional experience by being the main point of contact during their visit. Responsible for providing recommendations, showing them an exceptional time, attending to their needs and making their time memorable, all while keeping a smile.
Essential Duties:
- Greets every guest with a smile, eye contact, and enthusiasm.
- Processes guests’ transactions at point of sale for Movies, Bowling, Concession, Arcade, E-Sports Lounge, and Virtual Reality Arena.
- Escorts guests to their bowling lane, assists with lane set-up and offers to assist the guest bowling ball choice decision.
- Resolves, identifies and handles all lane malfunction calls.
- Follows all safety guidelines and compliance when handling and retrieving any dead wood, dead balls, and bowling pins.
- Organizes and sanitizes bowling supplies after each guest’s departure.
- Exemplify a sense of urgency on assisting servers on food running to guests, bussing of tables and notifying the Hub Associate at the front desk of lanes ready for turnover.
- Maintains excellent cleanliness of The Hub: tables, counters, chairs, floors, bowling tablet screens, arcade games, common areas, and restrooms.
- Acts as Redemption Center Associate for guests to redeem their points on their Hub card for prizes.
- Asks, listens and provides timely solutions to guest questions and concerns.
- Performs duties of Desk Associate for concessions, bowling, movies, arcade.
- Performs all applicable opening, mid-day or closing preparation, cleaning and maintenance duties per the requirements of the shift worked.
- Attends all scheduled meetings.
- Answers all incoming phone calls, and assists with answering guest questions and concerns.
- Conducts regularly scheduled property walks.
- Performs other duties as assigned.