HVRP Case Manager

Be part of the solution. Homeless Veterans Reintegration Program (HVRP) is a unique program that changes lives. HVRP has two core objectives, provide services to assist in reintegrating homeless veterans into meaningful employment within the labor force and to stimulate the development of effective service delivery systems that will address the complex problems facing homeless veterans. Here at Goodwill Industries of New Mexico, We use a veteran-centered approach to develop an Individual Employment Plan (IEP) based on individual's strengths and preferences. The intent of HVRP is to provide Case Management and skills training that supports NM Veterans secure and maintain successful and lasting employment. Individuals with strong leadership and strategic coaching skills are strongly encouraged to apply.

Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more.

Base pay starts at $23/hr, DOE.

Position Summary: Provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
• Travel as required based on caseload, scope of work.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
• Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
• Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
• Completes, verifies and submits monthly billing according to established timeframes.
• Ensures accurate caseload by closing all inactive cases on a monthly basis.
• Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
• Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served under his/her supervision.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.