Implementation Engineer

Partner with fast-growing and enterprise businesses to design, integrate, and scale payment platform usage. Own implementation projects from solution design through launch, guide merchants through architecture and integration decisions, support pre-sales discussions, and translate customer needs into improvements for Product and Engineering.

Responsibilities

• Deliver end-to-end implementation projects from solution design through go-live
• Design API-based integrations for complex systems
• Partner with Sales during pre-sales to shape solutions and assess feasibility
• Act as the primary technical partner for merchants
• Align Product, Engineering, Sales, and Project Management
• Guide merchants through technical design, testing, and production readiness
• Share best practices and elevate team knowledge
• Translate merchant needs into actionable Product and Engineering insights
• Advocate for product and integration experience improvements

Requirements

• 5+ years of experience in technical consulting, integrations, or software engineering
• Strong understanding of APIs
• Experience working across frontend and backend systems
• Consultative and technical approach
• Ability to make decisions in ambiguous environments
• Strong communication and technical discussion skills
• Initiative to see projects through to completion
• Pragmatic focus on scalable solutions