Implementation Specialist
You will support Rain's onboarding process across the platform by collaborating with sales, solutions, operations, compliance, and product teams. The role involves troubleshooting integration issues, analyzing performance metrics, designing onboarding workflows, and defining business requirements.
Responsibilities
- Collaborate with internal teams to understand customer needs and tailor solutions for successful onboarding
- Facilitate company account integration into the platform and troubleshoot issues
- Analyze product performance and track metrics to identify onboarding improvements
- Support the design of onboarding workflows for new business customers
- Provide data-driven insights to improve user experience and product adoption
- Work with product managers to define onboarding business requirements and create user stories
Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field
- 0-2 years of experience in implementation, customer success, or a similar role, preferably at a B2B company
- Strong analytical and problem-solving skills with the ability to manage multiple complex projects
- Excellent communication skills and ability to work cross-functionally
- Ability to work independently, take ownership, and collaborate with team members
- Experience in financial services or the credit card industry is desirable
- Familiarity with SQL and other data query tools is desirable
- Knowledge of customer onboarding best practices in a technology-driven environment is desirable
Benefits
- Unlimited time off with a minimum of 10 days required
- Flexible working with remote or office options
- Home office stipend for new hires
- Comprehensive health, dental, and vision plans for US employees and dependents
- Company-subsidized life insurance
- 401(k) with 4% company match
- Equity option plan
- Company card for testing Rain products
- Health and wellness spending allowance
- Domestic and international team summits and offsites