Indonesia Banking as a Service Business Operations Lead
Reporting to : MBI
Matrix Reporting to : COE BaaS Head Of Operations
EDUCATION
Key-in the required educational background/level required for the Job
Bachelor's or Master's degree in Business Administration, Banking, Operations Management, or a related field.
10+ years of experience in banking operations, fintech, digital banking, or business process management.
Strong understanding of Baas models, embedded finance, and digital banking ecosystems.
Experience managing business partner operations, service management, and operational SLAS.
Expertise in regulatory operations, compliance, and risk management for banking and fintech.
Process optimisation and automation experience using tools like CRM, workflow automation, and analytics dashboards.
Strong stakeholder management skills, with the ability to collaborate across multiple teams and external partners.
Problem-solving mindset, with the ability to handle high-pressure operational challenges.
JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED
Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.
1. Experience in a senior operations role in banking or financial services
2. Experience in building or growing operations teams 3. Experience in business projections and program management
4. Demonstrated success in building operations teams for business partner channels
5. Experience in working with multiple internal and external stakeholders/ partners to build and launch solutions
6. Ability to work in a fast-paced, team-oriented environment
7. Strong and assertive communicator in speaking and writing
8. Strong understanding of BaaS B2B2C business models, financial products, and services
9. Familiarity with regulatory frameworks and compliance requirements in the financial services industry
10. Results-oriented mindset with the ability to work independently and manage multiple projects simultaneously
11. Strong analytical and problem-solving skills, with data-driven approach to decision-making.
12. Experienced in Agile and Customer Experience (CX) methodologies and practices
13. Strong work ethic, driven by intellectual curiosity