Indoor Sales & Operations Coordinator

About the Role

We are looking for a proactive and detail-oriented Inside Sales & Operations Coordinator to support our growing international business. This role will collaborate closely with sales teams, distributors, customers, and internal operations to manage sales activities, order processing, sample coordination, distributor reporting, and sales administration. You will also assist with overseas marketing and social media support.

Responsibilities

Sales Support

• Process customer and distributor purchase orders (POs) by entering, verifying, and confirming orders through the CRM system to ensure accuracy and timeliness
• Maintain and update customer and distributor information in the CRM system, including registrations and account details
• Coordinate with sales, logistics, and supply chain teams to ensure timely and accurate order fulfillment
• Track and record order status, delivery schedules, and inventory availability to support operational efficiency
• Manage customer sample requests by entering sample orders, arranging shipments, and following up on status
• Communicate with customers and distributors to resolve order, delivery, sample, and operational queries or discrepancies
• Prepare and issue sales invoices, credit notes, and delivery documentation as required for accurate financial processing
• Collect and consolidate monthly distributor sales and inventory reports to support sales analysis
• Assist with monthly distributor settlements, commission and rebate calculations, and sales reconciliation in coordination with internal teams
• Generate basic sales reports and maintain accurate sales, customer, and distributor records

Marketing Support

• Update the company’s overseas social media channels with news, product updates, events, and marketing materials to enhance brand presence
• Assist in coordinating exhibitions and other overseas marketing activities as needed to support business growth
• Provide general administrative and documentation support to the overseas sales team to facilitate smooth operations

Required competencies and certifications

• Diploma or Bachelor's degree in Business Administration, Supply Chain, or related field
• 1–3 years of experience in inside sales, sales operations, customer service, order management, or related roles
• Strong organizational skills with attention to detail to manage multiple tasks effectively
• Proficiency in Microsoft Office, especially Excel, to support data management and reporting
• Effective written and verbal communication skills in English and Mandarin to engage with diverse stakeholders
• Ability to multitask, prioritize, and work independently in a dynamic environment

Preferred competencies and qualifications

• Experience in the semiconductor, electronics, or technology distribution industry
• Experience using CRM or ERP systems to manage sales and operational data
• Basic knowledge of international shipping and trade documentation to support logistics coordination