Innovation & Engagement Specialist

Job Description

R406597

Job Description:

Actively introduce and promote company products within the designated territory, establish and maintain positive cooperative relationships with medical institutions, and ensure the achievement of all work objectives assigned by the company.

Responsibilities:

Territory Objectives

• Achieve work objectives for designated products within the assigned territory, effectively utilizing resources and controlling expenses.
• Develop and implement visit plans for medical institutions in accordance with company-mandated coverage and frequency requirements.
• Utilize appropriate promotional techniques and product materials to provide medical information and introduce products (including addressing inquiries) to medical institutions, ensuring they understand and accept product characteristics.
• Maintain a high standard of professional visits, continuously improve medical institution satisfaction, and build long-term, positive cooperative relationships.
• Identify existing market potential and continuously develop potential markets to ensure the successful completion of work objectives.
• Execute company market development strategies and plans, and complete new product listing plans.
• Organize specialized academic activities to promote products in accordance with company promotional strategies.

Territory Management

• Establish objectives and plans for the territory through territory objective management to achieve expected goals and develop potential markets within the area.
• Create, update, and maintain detailed and accurate medical institution records, using this data to develop action plans, schedule visits, and utilize time effectively and fully.
• Regularly analyze territory conditions to identify high-potential markets as priorities for development.
• Promptly inform medical staff or pharmacy personnel at medical institutions regarding services, products, pricing, supply channels, and market development information.
• Track and understand clinical product needs to ensure reasonable inventory levels and prevent stockouts.
• Collaborate with the marketing and commercial departments to maintain strong business relationships with hospital experts to facilitate successful bidding and inclusion in medical insurance formularies.
• Understand competitor products and activities, collect market intelligence on competing products, report to supervisors promptly, and provide relevant feedback.
• Complete all reports accurately and on time.
• Use company expenses and resources effectively and reasonably.

Product Knowledge

• Master comprehensive and up-to-date product knowledge to ensure promotional messaging remains consistent with the company's marketing department.
• Continuously learn and become proficient in using relevant product materials.
• Fully study and utilize additional materials provided by the marketing department to facilitate product promotion.
• Read various medical journals, articles, and reports related to the products.
• Understand relevant knowledge regarding competitors' similar products.

Professional Conduct

• Ensure strict compliance with all company SOPs, financial policies, and compliance requirements during product promotion and daily work, ensuring behavior aligns with company ethical standards and principles.
• Maintain a professional image, with attire meeting professional standards and conduct adhering to company requirements.
• Demonstrate dedication and active commitment to the role.

Teamwork

• Actively participate in team activities.
• Share and exchange information with colleagues, support one another, and contribute to individual and team development.
• Complete ad-hoc tasks assigned by supervisors.

Requirements:

Education Background

• Associate degree or higher in Medicine, Pharmacy, or a related field.
• 2-3 years of experience as a hospital medical representative; experience in a multinational pharmaceutical company is preferred.

Skills

• Job Skills: Product and market knowledge; product promotion techniques and processes; territory management; business acumen; coaching others.
• Behavioral Competencies: Customer-centric; listening; problem-solving; integrity and reliability; action-oriented.
• Advanced Behavioral Competencies: Self-awareness; presentation skills; time management.

Compliance Requirements

• No record of commercial bribery.

Required Skills:

Account Management, Consultative Selling, Customer Advocacy, Customer Connect, Customer Needs Assessments, Customer Outreach, Customer Relationship Management (CRM), Health Economics, Hiring Management, Interpersonal Relationships, Lead Generation, Market Analysis, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Recruiting, Sales Reporting, Sales Strategy Development, Sales Training, Self Motivation

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

11/20/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.