Inside Sales Representative
DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.
Why You’ll Love This Role:
As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.
What You’ll Do:
Customer Support & Standard Sales
- Be the first point of contact for customer calls and emails
- Prepare and send quotes, pricing, product info, and lead times
- Enter accurate customer orders in the CRM/ERP system
- Provide updates on order status, shipping, or changes
- Look for opportunities to upsell or add complementary products
- Keep detailed notes in the CRM for visibility and follow-up
- Coordinate with the sales team to ensure a smooth customer experience
- Send samples, catalogs, or product information as needed
Custom Project Support
- Assist the Custom/Project Sales team with non-standard or unique customer requests
- Help prepare custom quotes, RFQs, and submittals
- Coordinate with Engineering, Operations, and Customer Service for accurate project details
- Track project timelines and ensure customers receive updates
- Support smooth handoffs from quote to production