Inside Sales Representative

We are seeking a results-driven Inside Sales Representative to join a Fortune 500 company supporting data center projects. The successful candidate will be responsible for managing customer orders, developing sales opportunities, supporting business growth, and building strong, long-term customer relationships.

Key Responsibilities

• Process customer orders received via email and phone, ensuring order details are accurately verified, entered, and coordinated through fulfillment.
• Communicate product availability, stock status, backorders, and expected delivery dates to customers in a timely and professional manner.
• Identify and develop opportunities to increase sales by recommending complementary products, communicating product features and benefits, and analyzing customers’ purchasing history.
• Own, qualify, and develop sales opportunities generated by marketing, outside sales, and national account teams, with appropriate guidance and support.
• Prepare, issue, and proactively follow up on verbal and written quotations to convert opportunities into sales.
• Analyze lost opportunities and customer feedback to understand reasons for non-conversion and identify areas for improvement.
• Monitor open customer orders and proactively address outstanding items, particularly orders that may be at risk of missing committed delivery dates.
• Maintain accurate distribution system backorder reports, customer expediting reports, and related customer communications.
• Monitor industry trends, competitive pricing, market developments, and customer feedback, and provide relevant insights to management.
• Build and maintain strong customer relationships while identifying opportunities for repeat business, account development, and revenue growth.
• Collaborate effectively with internal teams, including sales, operations, customer service, and distribution, to ensure a high level of customer satisfaction.

Requirements

• Minimum Diploma qualification or equivalent.
• Minimum 2 years of experience in sales, inside sales, sales administration a related commercial role.
• Demonstrated ability to prospect, promote products and services, and develop new business opportunities with existing and prospective customers.
• Proficient in Microsoft Office.
• Strong organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced, team-oriented environment.
• High level of attention to detail, accuracy, and follow-through.
• Ability to handle, troubleshoot, and resolve routine customer and order-related issues efficiently and professionally.

License No. 22C1076 | EA Reg: R26159455